When thinking about either VoIP or Unified Communications, these two terms crop up pretty often. They are often used interchangeably, and that can get in the way for making good decisions about these technologies. You may not give this much thought, but the distinctions are important, especially if the vendor is doing most of the talking. To help prepare you for that, I’ll address them here.
The Value of Communicating
At face value, this is a rather generic term, and probably describes how we spend most of our time at work. One way or another, we need to communicate to get things done, either in one-to-one settings or with groups. Increasingly, communication takes place in real-time or near real-time, thanks largely to the Internet, but also mobility. These technologies make it much easier to get in touch, which also means we do a lot more communicating.
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